Hotel Key

TERMS & CONDITIONS

Booking terms and conditions

 

  • The rental contract starts when the owner confirms availability for the dates requested and receives confirmation from the customer and payment.

  • This contract covers all accompanying persons who make the reservation.

  • The person making the reservation has the responsibility to inform all accompanying persons of the booking terms and conditions, otherwise the owner may terminate the contract and will lose his reservation.

  • We do not accept bookings from persons under 18 years of age.

  • Cancellations by the customer: The full payment refund will be made if the cancellation is made up to 24 hours before check-in. These conditions only apply to refundable rates.

  • Cancellation by the Owner: Your reservation will not be canceled by Casa das Portas, except in exceptional circumstances. Notification of cancellation will be given as soon as possible and we will immediately refund all payments made.

  • The time of entry into the accommodation is made from 15h, unless previously agreed. The departure time is until 11am on the day of departure.

  • Pets are not allowed.

  • Smoking is not permitted inside the rooms.

  • Property damage: When making a reservation you accept responsibility for any theft, breakage or damage caused by you or any of your companions and agree to fully compensate us for any damage caused. In the event of minor breakages or damage, please notify Reception.

  • The Owner has the right to charge for any repair or replacement of damaged equipment, other than by accident.

  • Owners have the right to terminate the rental agreement without compensation, due to the bad behavior of the guests where the comfort, health and well-being of the other guests of the Accommodation are jeopardized.

  • Under no circumstances will the owner's compensation to the customer (s) exceed the amount paid to the customer for the rental period.

  • Owners reserve the right to refuse a reservation without giving any reason.

  • Owners reserve the right to make reasonable changes or additions to these terms and conditions without notice.